People Operations Manager

Nairobi, Kenya

26 September 2020

About the Firm

Founded in 2011, CrossBoundary is a mission-driven investment firm committed to unlocking the power of capital to make a substantial return while creating a lasting difference in frontier markets. We take a transaction-centered approach to frontier markets. CrossBoundary provides investment advisory services, having developed specialized expertise in unleashing investment across all sectors in fragile and frontier markets. Our advisory clients include governments, development finance institutions, private equity firms, Fortune 100 companies, and research institutions. Learn more at

Job Description

CrossBoundary is recruiting a full-time People Operations Manager to support the firm’s growing People team. As a core member of the People team, you will play a key role in many of the functions related to the employee experience, including recruitment, total rewards, onboarding, employee relations, training & development, health, safety, & security, analytics, and performance management. We are seeking candidates with 5+ years of experience working within people and/or human resources.

CrossBoundary is not a development firm and is not seeking typical development skills. As the People Operations Manager, you will report to the Head of People and be responsible for building and scaling global human resource systems that run seamlessly and ultimately meet the needs of our people. The ideal candidate must have impeccable communication skills, high EQ,  strong organization, and be able to work in a fast-paced environment.

Who We Are

The CrossBoundary team is a unique group made up of people who are genuinely excited by the opportunity to make a difference in some of the most challenging yet exciting markets in the world. Team members come from diverse backgrounds, but share a number of qualities: curiosity, humility, integrity, a drive for excellence, and a bias for action.

Who You Are

  • A self-starter who is passionate about creating lasting change in frontier markets
  • Continually looking for ways to add value to the employee experience
  • A trusted confidant with strong emotional intelligence that can build relationships quickly and understand the perspective of others
  • A great listener
  • Excellent at communicating
  • Obsessed with details
  • A diligent closer with excellent follow-through
  • Always delivering complex, multi-stakeholder assignments on time
  • A compulsive organizer and optimizer
  • Able to roll up your sleeves and get into the minutia, as well as pull-back and see the bigger picture
  • Ready to take on new types of work, even without prior experience or direct supervision
  • Willing to work and live in a sometimes-challenging environment

Primary Responsibilities

  • Manage the global recruitment process, including new hiring manager training, candidate tracking, and summer associate recruitment
  • Centralize our hiring process and build additional tools for managers
  • Onboard and offboard all employees
  • Build out policies around immigration and visas
  • Oversee HR’s employment files
  • Update and review all global policies and contracts annually
  • Support in the design and implementation of suitable employee development and training programs to meet business needs
  • Ensure employment and regulatory compliance across all offices
  • Handle benefits administration 
  • Administer biannual performance reviews
  • Ensure employee health, safety, and wellness
  • Provide general support to all staff regarding CrossBoundary policies and benefits
  • Administer all systems (e.g., Zoom, Dropbox, Evernote, BambooHR, 10,000ft, etc.)
  • Troubleshoot systems questions as the first point of contact
  • Promote CrossBoundary’s culture of inclusivity
  • Actively develop and maintain partnerships with key stakeholders such as the Partners, Heads of Offices, CFO, General Counsel, and all other heads of teams
  • Perform other duties and work on other special projects or initiatives as necessary at the direction of the Head of People


The ideal candidate will have the following skills and qualifications:

  • 5+ years of experience in human resources at a top-tier international corporation or consulting firm
  • Proven ability to recruit, grow, and retain high performing teams in multiple jurisdictions
  • Demonstrated leadership skills; preferably in a fast-moving and complex environment
  • Experience working in emerging markets will be regarded favorably
  • Experience working in the financial services and energy sectors will be regarded favorably
  • MBA or other relevant advanced degrees

Required skills and qualifications:

  • 3+ years of experience in human resources
  • Ability to design and implement human resource solutions from the ground up
  • Exceptional interpersonal and conflict management skills
  • Comfort with ambiguity; ability to operate effectively in a fast-paced and changing environment
  • Excellent communication skills across diverse audiences
  • Bachelor’s degree


Nairobi, Kenya preferred with travel required

Equal Opportunity Employer

CrossBoundary is an equal opportunity employer


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