Cairo, Egypt, 10 March 2015: The Abraaj Group (‘Abraaj’ or ‘the Group’), an investor operating in global growth markets, today announced the successful exit, through one of its Funds, of its investment in ECCO Outsourcing S.A.E (‘ECCO’ or ‘the Company’), one of Egypt’s business process outsourcing (BPO) and contact center outsourcing (CCO) companies. Abraaj sold its stake to Saham Services, a subsidiary of the Saham Group.
Established in 2002, ECCO Outsourcing offers multi-channel CCO, BPO, customer relationship management (CRM) services, human resource outsourcing, IT outsourcing and training services. The Company has grown to become one of Egypt’s leading BPO firms, employing over 3,000 employees across its delivery centres in Egypt and Qatar. ECCO enjoys a diversified services portfolio and solid client base, including a number of regional blue chip organizations across a broad range of industry verticals including telecoms, government, financial services, automotive and FMCG. The Company has been a recipient of different awards and highest industry certifications in a statement to its focus on quality and service excellence.
Abraaj invested in ECCO Outsourcing in 2013. During the investment period, Abraaj supported the growth of the business whereby ECCO Outsourcing’s headcount grew from 2,500 to over 3,000 agents across four operational hubs and the Company expanded its client base, portfolio of services and developed new outsourcing sites. Abraaj further enabled ECCO to significantly improve its corporate governance framework, as well as its focus on environmental and social impact with several programs and initiatives underway.
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